Privacy Policy
Last updated: December 30, 2025
Thank you for using the services provided by Positive Mind Care ("we", "us", or "our").
Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you use our Learning Management System (the "Service").
1. Information We Collect
a. Account Information
When you sign up for our platform, we collect:
- Name, email address, and phone number
- Student ID (automatically generated)
- Authentication data from your chosen sign-in method (e.g., Google, Email/Password)
- Profile information including avatar and bio (optional)
b. Academic and Progress Data
We collect and process:
- Course enrollment information
- Progress tracking data (completed chapters, theories, and quizzes)
- Quiz scores and assessment results
- Certificate data upon course completion
- Live class attendance and participation records
c. Usage Data
We collect metadata to improve performance and user experience:
- Log data such as IP address, browser type, time zone, and device information
- Feature usage analytics (e.g., course views, content interactions, time spent)
- Error logs and performance metrics
- Device and browser information
d. Payment Information
When you make a payment:
- Payment transaction details (order ID, amount, status)
- Payment processor information (processed securely by Razorpay)
- We do not store your credit card or banking details directly
e. Content and Communications
- Messages and communications through our platform
- Uploaded assignments and course materials (if applicable)
- Feedback and support requests
f. Cookies and Similar Technologies
We use cookies and local storage to:
- Keep you signed in
- Remember your preferences and settings
- Track course progress
- Measure traffic and engagement
- Provide personalized learning experience
You can disable cookies via your browser settings, though some features may not function properly.
2. How We Use Your Information
We use your information to:
- Provide access to courses and educational content
- Track your learning progress and performance
- Issue certificates upon course completion
- Process payments and manage enrollments
- Send course updates, announcements, and educational materials
- Improve our platform and course offerings
- Provide customer support and respond to inquiries
- Prevent fraud and ensure platform security
- Comply with legal obligations
- Communicate important service updates and policy changes
We do not sell or rent your personal data to third parties.
3. Data Sharing and Disclosure
We may share limited data with:
Service Providers
- Hosting Services - AWS S3 for content storage
- Payment Processors - Razorpay for payment processing
- Email Services - For sending course notifications and updates
- Video Hosting - Mux for video content delivery
- Analytics - For understanding platform usage and improving services
- Live Class Platform - 100ms for conducting live classes
Course Instructors
- Your name, email, and progress data may be visible to course instructors
- Instructors can view your quiz scores and completion status
Legal Authorities
- When required by law, regulation, court order, or government request
- To protect our rights, safety, or property
- To prevent fraud or abuse of our services
Business Transfers
- In case of merger, acquisition, or asset sale, we'll notify you and honor existing privacy commitments
All third-party partners are bound by confidentiality and data-protection agreements.
4. Data Retention
We retain your data:
- Account Information - As long as your account is active
- Course Progress - Permanently to maintain your learning history and certificates
- Payment Records - As required by law (typically 7 years for tax purposes)
- Usage Logs - Up to 90 days for security and performance monitoring
You can request deletion of your account and associated data by contacting us at support@positivemindcare.org. Note that some data may be retained as required by law or for legitimate business purposes.
5. Security
We implement industry-standard security measures including:
- HTTPS encryption for all data transmission
- Secure password hashing and storage
- Role-based access control
- Regular security audits and monitoring
- Secure payment processing (PCI DSS compliant via Razorpay)
- Data backup and disaster recovery procedures
- Protection against unauthorized access and data breaches
While we take all reasonable precautions, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.
6. Your Rights
You have the right to:
- Access - Request a copy of your personal data
- Correction - Update or correct inaccurate information
- Deletion - Request deletion of your account and data (subject to legal requirements)
- Data Portability - Receive your data in a structured, machine-readable format
- Objection - Object to certain types of data processing
- Withdraw Consent - Where processing is based on consent
To exercise these rights, contact us at support@positivemindcare.org.
7. Children's Privacy
Our platform may be used by students under 18. If you are under 18, you should use our services with parental or guardian consent. We do not knowingly collect personal data from children under 13 without parental consent.
Parents or guardians can contact us to review, modify, or delete their child's information.
8. Third-Party Integrations
Our platform integrates with:
- Razorpay - For payment processing
- Mux - For video hosting and streaming
- 100ms - For live class sessions
- AWS S3 - For file and content storage
- Email Services - For notifications and communications
When you use these services, their respective privacy policies apply to how your data is processed by them.
9. Cookies Policy
We use the following types of cookies:
- Essential Cookies - Required for platform functionality (authentication, session management)
- Performance Cookies - To analyze platform usage and improve performance
- Functional Cookies - To remember your preferences and settings
You can manage cookie preferences through your browser settings.
10. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements.
- We'll notify you of material changes via email or platform notification
- The "Last updated" date at the top will be revised
- Continued use of our services after updates implies acceptance of the revised policy
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact:
Positive Mind Care
Email: support@positivemindcare.org
12. Compliance
We are committed to complying with applicable data protection laws and regulations, including but not limited to:
- Information Technology Act, 2000 (India)
- Personal Data Protection Bill (when enacted)
- Industry best practices for data security and privacy
By using our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your information as described herein.